Refund policy

Returns

We want you and your dog to be happy with every order. If something isn’t right, you can return it within 30 days of delivery.

What can be returned

Items that are unused, in their original condition and packaging, with tags attached.
Dog beds must be unused: not slept on, washed or chewed, and free of pet hair and odors. For hygiene reasons we can’t accept beds that have been used.

What can’t be returned

Used, washed or damaged items, including items with chew marks or pet hair.
Items marked final sale.
Gift cards.

How to start a return

Email support@houndandhomestore.com with your order number and the item(s) you’d like to return, within 30 days of delivery.
We’ll reply with return instructions and our return address. Please don’t send items back without contacting us first.
Ship the item back with a tracked service. Return shipping is paid by the customer, unless the item arrived damaged, defective or was the wrong item.

Refunds

Once your return arrives and passes inspection, we’ll refund the item price to your original payment method within 5 business days. Your bank may take a few more days to post it. Original shipping charges are not refundable.

Exchanges

Need a different size or color? Email us before you return the item and we’ll help you swap it, subject to stock.

Damaged, defective or wrong items

If your order arrives damaged or defective, or we sent the wrong item, email a photo and your order number to support@houndandhomestore.com within 7 days of delivery. We’ll send a replacement or a full refund, including shipping, at no cost to you.